Short version: We collect only what we need to run the service. We never sell your data. Your customers' data belongs to you. You can delete everything at any time.
NexaChat is an Australian software service operated from Sydney, New South Wales. We provide AI-powered chat widgets for business websites. Our contact email is hello@nexachat.au.
Account information: When you sign up, we collect your name, email address, and business name. We do not store payment card details — these are handled securely by Stripe.
Chatbot configuration: Information you enter about your business (services, hours, FAQs, pricing) to train your chatbot.
Conversation data: Messages exchanged between your website visitors and your chatbot, including any contact details (name, email, phone) captured as leads.
Usage data: We may collect basic analytics about how the service is used, such as pages visited and features used, to improve the product.
We do not use your data or your customers' data to train AI models. Conversation data is used solely to provide responses within your chatbot.
When a visitor to your website chats with your NexaChat widget, we collect the messages and any contact details they provide. This data is stored on your account and is accessible only to you. You are the data controller for your customers' information. You are responsible for having an appropriate privacy notice on your website informing visitors that you use an AI chat service.
We do not sell, rent or share your personal data with third parties for marketing purposes. We use the following trusted sub-processors to operate the service:
Your data is stored on servers hosted by Railway in Singapore. All data in transit is encrypted using TLS. We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.
We retain your account data for as long as your account is active. If you cancel your account, we will delete your data within 30 days upon request. Lead and conversation data is retained for the duration of your subscription.
Under the Australian Privacy Act 1988, you have the right to:
To exercise any of these rights, contact us at hello@nexachat.au.
Our website uses minimal cookies necessary for the service to function (such as keeping you logged in). We do not use advertising or tracking cookies.
The NexaChat chat widget embedded on your website uses a session identifier stored in the visitor's browser to maintain conversation continuity. No personal tracking cookies are set by the widget.
NexaChat is a business service intended for adults. We do not knowingly collect personal information from children under 18.
We may update this Privacy Policy from time to time. We will notify account holders of material changes by email. Continued use of the service after changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@nexachat.au.